RETURN POLICY

OUR APPROACH

At Mevaldi, we strive to provide a smooth and satisfying shopping experience. However, we understand that there may be situations where you may need to return a product. This policy outlines the conditions and process for returns in a clear and fair manner.

1. REPORTING AN ISSUE

  • If you receive an incorrect, damaged, or incomplete product, you must inform us within 24 hours of delivery.

  • For general dissatisfaction (size, preference, etc.), return requests must be raised within 7 days from delivery.

Requests made after the specified timeframe may not be accepted.

2. RETURN ELIGIBILITY

To qualify for a return:

  • Product must be unused and in original condition

  • All tags and packaging must be intact

  • A valid reason for return must be provided

  • Supporting images of the product are required

Failure to meet these conditions may result in rejection of the request.

3. RETURN PROCESS

  • Submit a return request via our website or contact support

  • Once approved, we will arrange a pickup

  • Our courier partner will attempt pickup up to two times

If reverse pickup is unavailable in your location, you will need to ship the product back at your own expense.

After receiving the product, it will undergo a quality inspection. Based on the inspection, your return will be processed.

4. RETURN CHARGES

A standard return handling fee of ₹200 will be deducted from the issued store credit.

No charges will apply if:

  • Wrong product was delivered

  • Product was received damaged

5. IMPORTANT REQUIREMENT

For missing, damaged, or incorrect items, an unboxing video is mandatory clearly showing the issue. Without this, the return request may not be processed.

6. NON-RETURNABLE ITEMS

The following are not eligible for return:

  • Products purchased during sale or special offers (unless defective or incorrect)

  • Used, worn, or customer-damaged products

7. NO EXCHANGE / REFUND POLICY

  • We do not offer direct exchanges or monetary refunds

  • To replace a product, return the item and place a new order separately

8. STORE CREDIT (COUPON)

Once your return is approved:

  • Store credit will be issued within 48 hours

  • Shared via registered email or WhatsApp

  • Valid for 1 year from issue date

  • Can be used once per transaction

  • Cannot be combined with other discount codes

Return charges, shipping fees, and COD charges are non-refundable and will be deducted from the final credit amount.

9. ADDRESS CHANGE

Once a return request is confirmed, the pickup address cannot be modified.

10. NEED HELP?

If you need assistance, contact us:

Email: support@mevaldi.in

We are here to ensure your experience with Mevaldi remains smooth and reliable.